FAQ

Frequently Asked Questions

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 1 to 3 days. Our products

are sent directly from the supplier to you. This

unique business model we can save enormously on storage and

transportation costs and we can offer the products at a lower price

to offer.

Question: The expected delivery time has passed, where is my order?!

Answer: In 99% of the cases, orders are delivered within

expected delivery time delivered. Unfortunately, it can sometimes happen that an

order is delayed in the delivery process. You can check the status of

check your order via the link you received from the supplier.

If you have not received anything 3 days after the expected delivery time, please contact us.

please contact us.

Question: I am missing some products from my order, how is that possible?

Answer: Because we work with different suppliers, it can be so

are that products are shipped separately. If items

If any items are missing from your order, you will usually receive them after 2-3 days.

We apologize for the inconvenience.

Question: What are the shipping costs?

Answer: Shipping costs will be calculated when you checkout your order.

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Please see our Exchange & Returns Policy.

Track and Trace

Question: Where can I find my Track and Trace code?

Answer : You will find your Track and Trace code via the email that the supplier sent to you.

Question: The Track and Trace code does not provide any information, how is this possible?

Answer: From the moment your package arrives at the

mail order company is the Track and Trace information available. Keep it

Please note that there may be some delay.